Frequently Asked Questions

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Topics

Amazon Alexa

Amazon Fire TV

App Store and Google Play

Audio

Billing

General

Maintenance

Monetize

Radio Stations

Referral Program

Setup

Signup

Song Request

Upgrades

Videos

5686 Fulton Industrial Blvd SW, #44671
Atlanta, GA 30336

About BV Mobile Apps

BV Mobile Apps is a mobile app development/hosting company. We specialize in creating apps for the entertainment industry. BV was founded by Gerald Olivari and Marshall Lyons. We're based in Atlanta.

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Frequently Asked Questions

Upgrades

Q:Can I Accept Donations In My App?

Q:Are there any different layouts or features available for my app?

Billing

Q:Can I Upgrade To Another Plan?

Q:Can I Switch My PayPal Account?

Q:I Don't Want To Use PayPal. Can I pay a different way?

Q:I already have an account. How do I reactivate my service?

Q:How do I cancel my service?

Q:How do I change the account that's used to process my payment?

Q:Am I locked into a contract?

Q:Can I get a discount if I pay for the entire year?

Q:How do I know my financial information is safe with BV Mobile Apps?

Monetize

Q:I have banners in my app. How can I see how much money I've made?

Q:How can I add my own banners to my app?

Q:If I add banner ads to my app, how will I get paid?

General

Q:What features are included with the Executive Plan?

Q:How Do I Obtain An EIN?

Q:How can I create a QR Code for my app?

Q:Are there any videos that explain the various features that come with your Platinum package?

Q:How Do I Delete My Account?

Q:How can I send Push Notifications to my app?

Q:Users who downloaded my app aren't receiving their Push Notifications. What is the problem?

Q:How can I see other apps that you have created?

Q:Can I use the RSS Feed from my site for the Blogs in my app?

Q:Will the people who download my app be notified when I add a blog?

Radio Stations

Q:How do I setup the Program Schedule for my Radio Station?

Q:How can I allow my listeners to send audio messages to my Radio Station?

Q:My Radio Station Won't Play

Q:The Album Covers that appear on my Radio Tab aren't correct. How can I get the correct images to appear?

Q:How do I change the Radio stream in my app?

Audio

Q:Can I Change the Audio Source for my Podcast or Music?

Maintenance

Q:How do I update the Large Main Header for my iPhone app?

Q:How can I setup Google Analytics in my app?

Q:How Do I Change My Logo?

Q:How can I add or remove a tab in my app?

Q:How do I enable Storage Permissions on Android so I can change my Splash Image and Headers?

Q:Can I Change The Name of My App?

Q:How Do I Add Content To My App?

Q:How Can I Use My YouTube Channel For Live Video in My App?

Q:What are my options for adding videos to my Videos tab?

Q:What Do I Need To Do Setup Apple CarPlay?

Q:What Do I Need To Do Setup Android Auto?

Q:Is there any way to see the analytics for my app (i.e. downloads)?

Q:How Many Change Requests Are You Allowed Per Month?

Q:How can I add Photo Albums to my app?

Videos

Q:My YouTube Video Says "Video Unavailable" When I Try To Play It In The App.

Signup

Q:I already have an app in the App Store and/or Google Play. How can I switch to using BV Mobile Apps?

Q:What do I need in order to signup for an app?

App Store and Google Play

Q:How can I get 20 Testers to test my Android app while it's in Closed Testing?

Q:If I already have an Android app, can you Update my Existing app?

Q:Apple asked if I am a Trader. How should I answer that Question?

Q:My Google Developer Account was Closed. What Should I Do?

Q:What steps do I need to take to setup my Subscriptions for Google?

Q:How Do I Switch My Google Play Developer Account from Personal to Organization?

Q:What steps do I need to take to setup my Subscriptions for Apple?

Q:The name on my Google Developer Account doesn't match so I can't verify my identification. How can I fix that?

Q:My Distribution Certificate Expires in 30 Days. What do I need to do?

Q:How can I remove my app so it's no longer available for download in the App Store or Google Play?

Q:How can I change the Screenshots of my app on Google Play

Q:How Can I Find My App In The Store?

Q:How Do I Complete the Data Safety Form in Google Play?

Q:What's the current status of my app?

Q:My real name appears with my app in the App Store. How can I change that to something else?

Q:Why was my app removed from the store?

Q:How Do I Create My Google Developer Account?

Q:Google Rejected My App. What Should I Do?

Q:How Do I Create My Apple Developer Account?

Q:How Do I Send An Invitation to my Apple Developer Account? (login required)

Q:How Do I Send An Invitation to my Google Developer Account? (login required)

Q:Are There Any Discounts Available For Non Profits?

Q:
Can I Accept Donations In My App?

Q:
Are there any different layouts or features available for my app?

Q:
Can I Upgrade To Another Plan?

Q:
Can I Switch My PayPal Account?

Q:
I Don't Want To Use PayPal. Can I pay a different way?

Q:
I already have an account. How do I reactivate my service?

Q:
How do I cancel my service?

Q:
How do I change the account that's used to process my payment?

Q:
Am I locked into a contract?

Q:
Can I get a discount if I pay for the entire year?

Q:
How do I know my financial information is safe with BV Mobile Apps?

Q:
I have banners in my app. How can I see how much money I've made?

Q:
How can I add my own banners to my app?

Q:
If I add banner ads to my app, how will I get paid?

Q:
What features are included with the Executive Plan?

Q:
How Do I Obtain An EIN?

Q:
How can I create a QR Code for my app?

Q:
Are there any videos that explain the various features that come with your Platinum package?

Q:
How Do I Delete My Account?

Q:
How can I send Push Notifications to my app?

Q:
Users who downloaded my app aren't receiving their Push Notifications. What is the problem?

Q:
How can I see other apps that you have created?

Q:
Can I use the RSS Feed from my site for the Blogs in my app?

Q:
Will the people who download my app be notified when I add a blog?

Q:
How do I setup the Program Schedule for my Radio Station?

Q:
How can I allow my listeners to send audio messages to my Radio Station?

Q:
My Radio Station Won't Play

Q:
The Album Covers that appear on my Radio Tab aren't correct. How can I get the correct images to appear?

Q:
How do I change the Radio stream in my app?

Q:
Can I Change the Audio Source for my Podcast or Music?

Q:
How do I update the Large Main Header for my iPhone app?

Q:
How can I setup Google Analytics in my app?

Q:
How Do I Change My Logo?

Q:
How can I add or remove a tab in my app?

Q:
How do I enable Storage Permissions on Android so I can change my Splash Image and Headers?

Q:
Can I Change The Name of My App?

Q:
How Do I Add Content To My App?

Q:
How Can I Use My YouTube Channel For Live Video in My App?

Q:
What are my options for adding videos to my Videos tab?

Q:
What Do I Need To Do Setup Apple CarPlay?

Q:
What Do I Need To Do Setup Android Auto?

Q:
Is there any way to see the analytics for my app (i.e. downloads)?

Q:
How Many Change Requests Are You Allowed Per Month?

Q:
How can I add Photo Albums to my app?

Q:
My YouTube Video Says "Video Unavailable" When I Try To Play It In The App.

Q:
I already have an app in the App Store and/or Google Play. How can I switch to using BV Mobile Apps?

Q:
What do I need in order to signup for an app?

Q:
How can I get 20 Testers to test my Android app while it's in Closed Testing?

Q:
If I already have an Android app, can you Update my Existing app?

Q:
Apple asked if I am a Trader. How should I answer that Question?

Q:
My Google Developer Account was Closed. What Should I Do?

Q:
What steps do I need to take to setup my Subscriptions for Google?

Q:
How Do I Switch My Google Play Developer Account from Personal to Organization?

Q:
What steps do I need to take to setup my Subscriptions for Apple?

Q:
The name on my Google Developer Account doesn't match so I can't verify my identification. How can I fix that?

Q:
My Distribution Certificate Expires in 30 Days. What do I need to do?

Q:
How can I remove my app so it's no longer available for download in the App Store or Google Play?

Q:
How can I change the Screenshots of my app on Google Play

Q:
How Can I Find My App In The Store?

Q:
How Do I Complete the Data Safety Form in Google Play?

Q:
What's the current status of my app?

Q:
My real name appears with my app in the App Store. How can I change that to something else?

Q:
Why was my app removed from the store?

Q:
How Do I Create My Google Developer Account?

Q:
Google Rejected My App. What Should I Do?

Q:
How Do I Create My Apple Developer Account?

Q:
How Do I Send An Invitation to my Apple Developer Account? (login required)

Q:
How Do I Send An Invitation to my Google Developer Account? (login required)

Q:
Are There Any Discounts Available For Non Profits?

Q:
If I create another app, do I need to pay for another Apple or Google Developer Account?

Q:
How long will it take before my app is in the store?

Q:
Apple Rejected My App. What Should I Do?

Q:
How can I transfer my Android app to a different Google Play Account?

Q:
What Do I Need To Do To Accept Payments for my Song Requests?

Q:
I have the Platinum service, but I don't see where I can accept Song Requests. How do I use that feature?

Q:
Is the cost a one-time fee or do I have to pay a recurring charge?

Q:
How long does it take to launch my Skill?

Q:
Do I Need To Be a Client with BV Mobile Apps To Have a Fire TV App?

Q:
What Image Sizes Are Needed To Create My Fire TV App?

Q:
How long does it take for my Fire TV to be created?